Terms & Conditions of Service
1. Definitions
“We / Us / Our” refers to Osuch25 Courier Services
“Customer” refers to the person or business booking the service
“Goods” refers to items being transported
“Service” refers to collection, transport, and delivery only
2. Scope of Service
We provide a collection and delivery service only, unless otherwise agreed in writing.
The service does not include:
Packing or unpacking
Installation, assembly, or dismantling
Disposal of items
Carrying items beyond reasonable access unless agreed
This is a one-person service unless stated otherwise.
3. Bookings & Payment
Bookings can be made via website, phone, WhatsApp, or social media
A booking is not confirmed until payment (or deposit, where required) is received
Payment is due in advance or upon completion, as agreed
We reserve the right to refuse or cancel a booking if payment is not received
Late or unpaid invoices may incur additional charges.
4. Cancellations & No-Shows
Cancellations must be made at least 24 hours before the scheduled time
Cancellations made within 24 hours may be charged in full
If the driver arrives and the job cannot proceed, the full charge may apply
If no one is present at collection or delivery, the job will be chargeable
5. Customer Responsibilities
The customer is responsible for ensuring:
Goods are accurately described in size, weight, and quantity
Goods are properly packed and protected
Safe and legal access is available at both locations
Any parking restrictions or permits are arranged
Someone is present at collection and delivery
Additional charges may apply if details are incorrect or access is restricted.
6. Prohibited & Restricted Items
We do not carry:
Illegal goods or substances
Hazardous, flammable, or explosive materials
Cash, jewellery, precious metals, or securities
Firearms, weapons, or controlled items
Perishable or fragile goods unless agreed in advance
We reserve the right to refuse any item.
7. Insurance & Liability
Goods are insured under Goods in Transit insurance up to £10,000 (unless otherwise stated)
We hold Public Liability insurance up to £2,000,000
Our liability is limited to the value covered by our insurance.
We are not liable for:
Poor or inadequate packing
Pre-existing damage
Normal wear, scratches, or cosmetic marks
Delays beyond our control
Indirect or consequential losses
8. Delays & Force Majeure
Delivery times are estimates only unless expressly agreed.
We are not responsible for delays caused by:
Traffic conditions
Weather
Accidents or breakdowns
Road closures
Events outside our reasonable control
Delays do not automatically entitle the customer to a refund.
9. Waiting Time & Additional Charges
Reasonable waiting time may be included
Excessive waiting time may be chargeable
Additional charges may apply for:
Stairs or long carry distances
Restricted access
Incorrect job information
Additional items not declared
10. Claims & Complaints
Any claims must be submitted in writing within 48 hours of delivery
Evidence may be required (photos, invoices, receipts)
We do not offer on-the-spot cash refunds
All claims are investigated in line with insurance procedures
11. Right to Refuse or Terminate Service
We reserve the right to refuse or terminate service without refund if:
Job details were misrepresented
Goods are unsafe or illegal
Access is unsafe
The customer behaves abusively or aggressively
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
