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Privacy Policy

1. Who We Are

Osuch25 Courier Services
We are committed to protecting your personal data and respecting your privacy.

If you have any questions about this policy, you can contact us using the details provided on our website.

2. What Information We Collect

We may collect and store the following personal information:

  • Name

  • Phone number

  • Email address

  • Collection and delivery addresses

  • Job details and instructions

  • Communications via phone, WhatsApp, email, website forms, or social media

We do not collect or store payment card details.

3. How We Collect Your Information

We collect personal data when you:

  • Contact us via our website

  • Submit a contact or booking form

  • Message us on WhatsApp or social media

  • Call, text, or email us

  • Book or enquire about our services

4. Why We Collect Your Information

We collect your data to:

  • Provide courier and delivery services

  • Communicate with you about bookings and enquiries

  • Arrange collections and deliveries

  • Issue invoices or receipts

  • Meet legal, insurance, and accounting obligations

5. Lawful Basis for Processing Data

Under UK GDPR, we process personal data based on the following lawful grounds:

  • Contract – to fulfil delivery services you request

  • Legal obligation – for record-keeping and compliance

  • Legitimate interest – to operate and manage our business

6. Sharing Your Information

We only share your personal data where necessary, including with:

  • Payment providers

  • Website hosting and form providers

  • Accounting or invoicing software

  • Insurance providers (in the event of a claim)

We do not sell, rent, or trade your personal data to third parties.

7. Data Storage & Retention

We take reasonable steps to protect your personal data.

  • Financial and transactional records are retained for up to 6 years to meet HMRC requirements

  • Enquiry data that does not result in a booking is retained only as long as necessary

8. Your Data Protection Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data where legally permitted

  • Object to or restrict processing in certain circumstances

To exercise these rights, please contact us directly.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

9. Cookies & Website Data

Our website may use cookies or similar technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Support contact and booking forms

You can control cookies through your browser settings.

10. Data Security

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page.